Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

* Please note that processing times may be slightly longer during holidays, product launches, or promotional events.

We currently ship throughout the United States using trusted shipping carriers such as USPS, UPS, and other reliable partners.

Estimated Delivery Times:

• Standard Shipping: 3–5 Business Days
• Expedited Shipping: 1–3 Business Days (when available)

* Delivery times are estimates and are not guaranteed.

We currently ship to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country. These charges are not included in the purchase price or shipping cost.

Delivery times for international orders may vary depending on customs clearance and local postal services.

As soon as your order ships, you’ll receive an email with your tracking number.

Tracking information may take up to 24 hours to become active after your package leaves our fulfillment center.

Please carefully review your shipping address before completing your purchase.

LUXSCENT is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Because fragrance products contain alcohol, shipping carriers may occasionally apply additional transportation requirements. As a result, delivery times may vary slightly depending on carrier regulations.

Please inspect your package immediately upon delivery.

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at Info@luxscentusa.com and include photos of the package and product.

If a package is lost during transit, we’ll work directly with the shipping carrier to help resolve the issue.

Once a package has been marked as Delivered by the shipping carrier, LUXSCENT is not responsible for lost or stolen packages. We recommend checking with neighbors, your local carrier, or your local post office before contacting us.

While we do our best to deliver every order on time, delays caused by weather conditions, carrier issues, holidays, customs, or other circumstances beyond our control may occur.

Estimated delivery dates are provided for reference only and are not guaranteed.