We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and unopened.
• Be in its original packaging with all original contents.
• Include proof of purchase (order confirmation or receipt).

* Items returned without prior authorization will not be accepted.

Due to hygiene and product integrity standards, opened or used fragrances cannot be returned or exchanged, unless they arrived damaged, defective, or you received the wrong item.

Please inspect your order upon arrival.

If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@luxscentusa.com and include photos of:

• The product
• The packaging
• The shipping box (if applicable)

We’ll review your claim and provide a replacement or refund if approved.

Customers are responsible for return shipping costs unless:

• We shipped the wrong item.
• The item arrived damaged or defective.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to our error.

The following items cannot be returned:

• Opened or used fragrances.
• Gift cards.
• Clearance or final sale items (if applicable).